We aim to dispatch all orders within three working days (excluding Saturdays and Sundays), although most are dispatched the following day. Orders are dispatched Monday to Friday, excluding bank holidays.
We send our products out by Royal Mail and Hermes depending on their size. A signature is required with every parcel, if you are not available to leave a signature a card will be left letting you know where to pick your parcel up from/how to arrange another delivery.
Please note: Delivery costs are none refundable.
The following delivery options are available:
In order to maintain our high standards of customer service, all our products are manually checked for faults before they are sent. In some cases the shoe may have been on display, especially during sale when items are displayed on racks in our store. We do have a rigorous quality checking procedure which ensures the products we are dispatching meet the high standards that our customers expect.
If you are not happy with the product you have received, please contact us on 0161 7976868 or email at firstname.lastname@example.org.
In the unfortunate event that a parcel goes missing via Royal Mail, please take note of the following terms (UK only): It is not possible for us to enter a claim for lost parcels with Royal Mail until:
If you have any further questions about lost parcels please contact us on 0161 7976868, or email at email@example.com.
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