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DELIVERY

We aim to dispatch all orders within three working days (excluding Saturdays and Sundays), although most are dispatched the same day. Orders are dispatched Monday to Friday, excluding bank holidays.

We send our products out by Royal Mail and Hermes depending on their size. A signature is required with every parcel, if you are not available to leave a signature a card will be left letting you know where to pick your parcel up from/how to arrange another delivery.

Please note: Delivery costs are none refundable.

The following delivery options are available:

Collect in store – Free.
  • Collect at your convenience from our Bury store.
  • Please note that when you collect in store, this does not mean your items are available to collect when the order is placed.
  • An email will be sent to you as soon as the order is ready to pick up.
1st class delivery - £4.99 (£6.99 for boots)
  • Aims to deliver the next working day after dispatch, including Saturdays.
  • Additional items ordered at the same time will cost £1 extra for each item.
2nd class delivery – £2.99 (£4.99 for boots)
  • Delivery within three to five working days after dispatch, including Saturdays
  • Additional items are delivered free of charge.
Delivery to the EU - £13.99 (£15.99 for boots)
  • For every extra item purchased an additional £6.99 will be added to the postage cost.
  • An additional £2 will be added for the purchase of boots.
Delivery to the rest of the world - £19.99 (£21.99 for boots)
  • For every extra item ordered an additional £9.99 will be added to the postage cost.

QUALITY CHECKS:

In order to maintain our high standards of customer service, all our products are manually checked for faults before they are sent. In some cases the shoe may have been on display, especially during sale when items are displayed on racks in our store. We do have a rigorous quality checking procedure which ensures the products we are dispatching meet the high standards that our customers expect.

If you are not happy with the product you have received, please contact us on 0161 7976868 or email at sales@davidspruce.co.uk.

LOST PARCELS:

In the unfortunate event that a parcel goes missing via Royal Mail, please take note of the following terms (UK only): It is not possible for us to enter a claim for lost parcels with Royal Mail until:

  1. 10 working days after the due date, the due day being the next working day after posting for 1st class only.
  2. 10 working days after the due date, the due date being 3 working days after posting for 2nd class only.

If you have any further questions about lost parcels please contact us on 0161 7976868, or email at sales@davidspruce.co.uk

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