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Privacy Policy

PRIVACY POLICY

This privacy policy sets out how David Spruce uses and protects any information that you provide when you use this website. David Spruce is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. David Spruce may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes.

WHAT WE COLLECT

You may provide us with the following information about you by filling in forms on our website, responding to us by phone, email or otherwise. This includes information you give us when placing an order on our site, searching for a product, subscribing to our newsletter, registering to use our services, promotions or competitions and social media functions. The data you give us may include, but is not limited to your demographic information including, your name, address, phone number and also your email address as well as your financial and credit card information. It may also include other information relevant to customer surveys and offers as well as preferences and interests.

With regard to each visit to our sit we may automatically collect technical information including the Internet Protocol (IP) address which is used to connect your computer to the internet. Plus, your login information, browser plug-in types, browser type, version, operating system and platform.

Information about your visit may also be automatically collected. This includes; the full Uniform Resource Locators (URL) clickstream to, through and from our site (including the time and date). Also, products you search for or view including page response times, download errors, length of visits to certain pages and page interactions; including scrolling clicks and mouse-overs. Methods used to browse away from the page and any phone numbers used to call our store may also be automatically collected.

WHAT WE DO WITH THE INFORMATION

Information we learn from our customers helps us tailor and personalise your shopping experience here at David Spruce. This may be done in the following ways. To provide you with promotional emails about new products, special offers or other information that we think may be of interest to you. This includes information about goods similar to those which were the subject of a previous sale or negotiation of a sale to you. This will be sent to the email address you have provided. This allows us to provide you with information or services that may be of interest to you. The data that we gather will also be used for internal record keeping as well as helping us to improve our products and services. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone and use the information to customise the website and services according to your interest.

COOKIES

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once permission is granted, the file is added and helps to analyse web traffic that lets you know when you visit a particular site. It allows web applications to respond to you as an individual by tailoring its operations to your needs, likes and dislikes by gathering information about your preferences. Our website uses cookies to distinguish you from other users, this helps to provide a tailored shopping experience. When you browse our website it helps us to provide a good experience and allows us to improve our site.

We use traffic log cookies that identify which pages are being used on our site. This helps analyse data about web page traffic and improve our website in order to tailor it to customer needs. This data is only used for statistical analysis purposes and is then removed from the system.

A cookie in no way gives us access to your computer or any information about you, other than the data you share with us. You can choose to accept or decline cookies, most web browsers automatically accept them. If you wish to decline cookies you can usually modify your web browser settings to do so. However, this may prevent you from taking full advantage of our website.

SECURITY

We work to protect the security of your information. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Where you have chosen a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask that you do not share this password with anyone as you will be responsible for any action which we take in response to a request from someone using your email and password.

THIRD PARTY SITES

Our site may contain links to and from the websites of our advertisers and other third parties. Please note, if you follow a link to any of these websites they have their own privacy policies and we do not accept any liability or responsibility for these policies. Please check these policies before you submit any personal information to these websites.

CONTROLLING YOUR PERSONAL INFORMATION

When using our site you may choose to restrict the collection or use of your personal information. This can be done in the following ways. Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you have the right to change your mind at any time. Please contact us at sales@davidspruce.co.uk

We can assure you that your personal information is not distributed or leased to third parties unless we have your permission or are required by law to do so.

ACCESS TO YOUR PERSONAL INFORMATION

Under The Data Protection Act 1998 (the Act) you have the right to access information which David Spruce holds about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs of providing you with the details of the information we hold about you.

Contact us

We are always pleased to hear from our customers. Any questions, comments and requests regarding this statement or you wish us to stop processing your information please contact the David Spruce team.

You can contact us via email at sales@davidspruce.co.uk

Or, write to us at:

David Spruce
7 Union Arcade
Millgate Shopping Centre
Bury
Lancashire
BL9 0QF
Or, phone us on 0161 7976868

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