RETURNS

ITEMS BOUGHT ONLINE

We hope you love your purchase from David Spruce. However if it’s not for you, you have 14 days to return your item. Here’s what you need to do.

If you have received an item that is faulty or not as described, please ring us on 0161 7976868 or email sales@davidspruce.co.uk before returning your order so we can advise you further. 

Returns to store:

• You can return your item(s) free of charge to our Bury store.
• Your original packing note or returns slip is needed, please make sure you bring this with you.
• Please note, for reasons out of our control items purchased online can only be returned by the method of payment. Online items can only be returned via PayPal and Sage Pay. Due to this please allow 2-5 working days for the return to be processed.

Returns by post:

• Please include your invoice inside the parcel with the reason for your return.
• Unfortunately we do not cover postage costs; please make sure you obtain proof of postage when returning shoes to us. The products remain your responsibility (and for the avoidance of doubt, risk shall not pass in the products) until they are signed for as being received by us.

Please note, items must be returned in their original box, in the same unworn condition as they were delivered. We cannot accept items that have been worn, damaged or had their original labels/tags removed. Postage costs are not refundable. We cannot accept the return of shoe care products which are excluded from our returns policy.

Please return to the following address:

7 Union Arcade

Mill Gate Shopping Centre

Bury

Greater Manchester

BL9 0QF

ITEMS BOUGHT IN STORE 

If you have bought an item in store and wish to return it here is our returns policy.

Full price items:

• If you would like to return an item for a refund, you have 7 days from the date of purchase to do so.
• You have 28 days from the date of purchase for an exchange or credit note.

Sale items:

• Sale items can only be exchanged or a credit note issued within 7 days from the date of purchase.

All items must be returned in their original box, in the same unworn condition as they were sold. We cannot accept any items that have been worn, damaged, or that have had their original labels/tags removed. We cannot accept any items as a return without a valid receipt.